Changing organisational culture
via working with stories
At Upstream we’re all about early detection, action and fast recovery. We do this by capturing stories from people who interact with your system, be they employees, contractors, customers, etc… We look for emerging patterns and trends, explore them and help your organisation design actions to move the system in a desirable direction.
See below an example of data from a story capture exploring safety.
If you would like to look at the story collector used to generate this data, see it via clicking here. As you will see it is very interactive and different to traditional safety surveys.
Instead of thinking of organisational culture as something static we consider it to be a moving, ever-evolving complex adaptive system, whereby various actions and interactions are influencing and shaping the system constantly.
We can monitor patterns that emerge from stories and try to shift patterns by helping employees create small safe to fail experiments. Our simple heuristics are “how can we create more stories like this, and fewer stories like that”.
This approach can be used to explore safety culture, employee engagement, mental health and wellbeing, customer experience, and many more…If you would like to know more, why not contact us?